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Operations & Support

Support Employee (English and French) - Part Time

All year

Amsterdam/Remote

Are you interested in the field of e-commerce and customer relationship management? Then this job could be of interest to you. GoCustomized gives you the opportunity to work in a young e-commerce start-up with ample space to prove yourself. You will be at the forefront of our company in direct contact with our customers, both B2C and B2B. You will be an essential part in ensuring customer satisfaction from order to experience.

 

Who we are

GoCustomized.com is a young e-commerce start-up situated in the heart of Amsterdam, The Netherlands. We focus primarily on the personalized products market, explicitly the phone and tablet case branch. GoCustomized has built a winning business model that has propelled us from our small beginnings in the Dutch market, to currently serving 9 countries; Belgium, France, United Kingdom, Spain, Germany, The Netherlands, Sweden, Austria and the United States of America. All of this has been achieved in the last years. We are not finished yet and are eagerly looking for new markets across the globe. Our Online Marketing strategies have proven beyond successful and we need additional manpower to facilitate this growth.

For this reason, we are looking to expand our reach by hiring motivated, energetic and eager to learn people like yourself. You will be able to witness and contribute to the rapid and successful growth of an exciting E-Commerce startup.

 

Responsibilities

The main responsibilities of this job are:

  • Customer service for our B2C customers.
  • Order management. Ensuring order and delivery run smoothly.
  • Help customers by following the internal processes.

 

Requirements

  • MBO or HBO educational level.
  • Fluent in English and/or French (written and spoken). Both languages are a big plus.
  • Hands-on mentality.
  • Has a keen interest in the world of e-commerce.
  • You are open to learn new things and not afraid to make decisions.
  • A great communicator who knows how to make people happy.
  • Time management
  • Positivity & Empathy

 

What we offer you

A flexible job in the heart of Amsterdam. The opportunity to make customers happy and contribute to the success of a young e-commerce start-up.

Working hours are adjustable, but mainly 2 hours per day, 1 hour in the morning and 1 hour in the afternoon, 5 days a week. Working from home is possible.

 

Interested? 
Send your curriculum vitae and a short motivation letter to María Garrido (maria.garrido@customconcepts.com). Feel free to email or call us if you have any questions! Please do not make use of this vacancy as an acquisition opportunity. 

Skills Required : Customer Support

Interested? Apply now!

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